HELP & DETAILS
QUESTIONS, ANSWERED
From ordering and delivery to sizing, care and product details, find the information you need before and after your purchase.
SHOPPING & ORDERS
We currently ship within the United States only. Orders placed with shipping addresses outside the United States cannot be fulfilled at this time.
Orders are generally processed within 1–3 business days after payment is confirmed.
Standard shipping usually takes an additional 7–12 business days, for an estimated total delivery time of approximately 8–15 business days.
Expedited shipping usually takes 5–7 business days after processing, for an estimated total of approximately 6–10 business days.
Business days are Monday through Friday and exclude public holidays. Carrier, weather and peak-season delays may occasionally affect estimated delivery times.
Standard shipping is $9.99 for orders under $69.
Orders of $69 or more qualify for free standard shipping. Expedited shipping is available for $19.99.
Once your order has shipped, tracking information will be sent to the email address used at checkout.
Tracking activity may take approximately 24–48 hours to appear after the carrier receives the parcel.
If tracking has not updated for an extended period or your parcel appears delayed, contact us at support@megaflos.com with your order number.
Eligible items may be returned within 30 days of delivery. Returned items must be unused, unworn and in their original condition with the original packaging and any included accessories.
Returns are accepted by mail only and must be approved before being sent back. Please contact support@megaflos.com before returning an item.
We do not currently offer direct exchanges. If you would like another size or style, you may return an eligible item and place a new order for your preferred option.
For change-of-mind returns, return shipping costs may be the responsibility of the customer and original shipping charges are generally non-refundable.
Once your return is received, it will be inspected before the refund is approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
If you need to change your shipping address or request a cancellation, contact us as soon as possible, ideally within 24 hours of placing your order.
We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has already shipped.
Please inspect your order after delivery. If an item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery.
Email support@megaflos.com with your order number, a description of the issue and clear photos or videos showing the item and packaging.
We will review the information and provide the appropriate resolution as quickly as possible.
PRODUCT & SIZING
Ring sizing varies by design. Some Megaflos rings are offered in specific US sizes, while others feature adjustable or open-band constructions. Certain statement and armor-inspired styles are produced in a fixed size.
Always check the Size selector and sizing details on the individual product page before ordering.
For the most accurate result, measure the finger on which you plan to wear the ring when your hands are at a normal temperature. If your measurement falls between two available sizes, the larger option may provide a more comfortable fit, particularly for wider bands.
Bracelet fit differs between designs. Some styles have a fixed circumference or length, while others include an extension chain or adjustable construction.
Measure around your wrist where you normally wear a bracelet and compare that measurement with the dimensions listed on the product page.
Where applicable, the product description will also identify extension length or adjustment range.
Many of our sculptural cuffs and arm pieces use an open or adjustable construction, while other designs have a defined fit range.
Refer to the individual product page for the exact dimensions, adjustment range and recommended placement.
Adjustable metal pieces should be reshaped gently and only when necessary. Repeated or excessive bending may place unnecessary stress on the structure or finish.
After wear, gently wipe your jewelry with a clean, soft cloth to remove oils, moisture and surface residue.
When additional cleaning is needed, use lukewarm water with a small amount of mild soap, then rinse carefully and dry the piece completely with a soft cloth.
Avoid abrasive cleaners, harsh chemicals and unnecessary contact with perfume, cosmetics or household cleaning products.
Store pieces separately in a dry place whenever possible to help reduce scratches, tangling and unnecessary surface wear.
Not always. Some Megaflos pieces feature intentionally irregular, molten, textured or sculptural surfaces. Small differences in contour, texture or placement are part of the character of these designs rather than defects.
Products that incorporate natural pearls, agate or other stones may also show subtle differences in shape, pattern, translucency or tone from one piece to another.
We aim to represent each product as accurately as possible, but polished metal, gemstones and reflective surfaces can look different depending on lighting, viewing angle and surrounding colors.
Screen brightness and display settings may also cause minor differences between product photography and the item viewed in person.
Sterling silver and other metal finishes may naturally develop signs of wear over time. Proper cleaning and storage can help preserve their appearance.
STILL NEED HELP?
Our support team is available Monday–Friday, 9:00 AM–5:00 PM ET.
SUPPORT@MEGAFLOS.COM